TPCODL Dedicates Modern Customer Care Centre to people of Bhubaneswar

Bhubaneswar, swa news : TP Central Odisha Distribution Limited (TPCODL), a joint venture of Tata Power and the Government of Odisha, has inaugurated its BCDD1 (Bhubaneswar City Distribution Division -1) Model Customer Care Centre near Power House Colony, Bhubaneswar. The upgraded facility aims to provide a one-stop solution for over four lakh consumers across Bhubaneswar, ensuring prompt and efficient handling of service requests, billing queries and grievance redressal.

The centre has been designed as a benchmark model for customer experience, integrating modern amenities and technology-driven services. It features digital kiosks, self-service options, a dedicated queue management system, real-time feedback mechanisms and expanded operational capacity. A conference room has also been added to facilitate faster issue resolution, while ample parking ensures convenience for visitors.

The centre will serve as a hub for customer engagement and awareness, promoting digital payments, smart metering and self-service platforms, reflecting TPCODL’s vision of delivering reliable, transparent and customer-centric power distribution services.

Himal Tewari, CHRO & Chief -Sustainability & CSR Tata Power, Arvind Singh, CEO TPCODL along with other senior officials were present at the inaugural event.

Our new Model Customer Care Centre in Bhubaneswar reflects TPCODL’s commitment to offering a seamless, transparent, and technology-driven service experience. This initiative reinforces our focus on customer convenience and trust, ensuring every consumer feels valued and well-supported,” said Himal Tewari, CHRO & Chief -Sustainability & CSR Tata Power

Speaking on the occasion, Arvind Singh, CEO, TPCODL, said, “Inauguration of our upgraded Bhubaneswar Customer Care Centre marks another step in our journey toward enhancing consumer satisfaction through technology and empathy. This modern facility is designed to deliver convenience, transparency and trust, ensuring every customer feels valued and supported.”

With this initiative, TPCODL continues to strengthen its commitment to providing seamless and responsive service experiences, aligning with Odisha’s broader goal of digital and customer-focused power delivery.