Electricity Services, Now at Your Fingertips: TPNODL Leads the Way in Simplifying Power Access for Consumers

Balasore,swa news : TP Northern Odisha Distribution Limited (TPNODL) is prioritising the simplification of electricity distribution and customer services with a strong focus on consumer convenience and transparency. In line with its commitment to deliver faster, more accessible and citizen-friendly power services, TPNODL has been undertaking a series of initiatives aimed at placing essential services directly at consumers’ fingertips.

As part of its effort to enhance consumer engagement and awareness, TPNODL is actively organising awareness camps at the block and panchayat levels. These camps are designed to educate the public on a wide range of important topics, including electrical safety, bill payment procedures, available offers and concessions, energy conservation practices and the benefits of using renewable energy. Initiatives like ‘Jagruti’ and ‘Disha’ have already gained substantial public attention and are helping bridge the gap between the utility and its customers through meaningful dialogue and information sharing.

To address growing queries around smart meter installations and to promote transparency, TPNODL has introduced an innovative approach. At each of its customer care centres, both conventional meters and smart meters have been installed side by side. Consumers visiting these centres can see for themselves how both types of meters record usage. Officials at the centres demonstrate readings using the same electrical load, allowing customers to better understand the accuracy and functionality of smart meters.

For digital convenience, consumers can access a range of electricity-related services through the ‘My Tata Power’ mobile application. From billing information to service requests and grievance redressal, the app ensures 24/7 access to support. Additionally, customers can reach out through the toll-free numbers 1800-3456-718 or 1912, which are available round-the-clock to register complaints or resolve issues.

To further strengthen its outreach, TPNODL has operationalised 16 Customer Care Centres in each division and 139 AnubhavKendras across its licensed area. AnubhavKendras are dedicated to extending quality services to rural communities. These centres remain open to the public from 9:30 AM to 5:30 PM on all working days, barring holidays, enabling consumers to pay bills, lodge complaints and access a variety of services under one roof.

Through this multi-pronged approach, combining grassroots outreach with modern technology, TPNODL is creating a seamless and consumer-friendly electricity distribution ecosystem across Northern Odisha. The company remains committed to building trust, ensuring transparency and enhancing service accessibility for every consumer it serves.